fbpx Social media conditions of use | Ministry of Foreign Affairs and Trade - Have Your Say
Back to top anchor
Open main menu Close main menu

Social media conditions of use

This page explains the terms of use for this website and our social media accounts.

Data and information on this site

We take care that the information on this website is accurate and up to date, but we don’t guarantee it.

We recommend you:

  • evaluate whether the information on this website is suitably accurate, current, complete, and relevant for your purposes
  • get professional advice relevant to your situation if you're using the information for important decisions.

Platform and tools

The platform and tools we're using for this site have been chosen carefully. However, because the internet is generally not completely secure, we can't make any guarantees.

You are responsible for making sure your computer system is secure.

Links to other websites

We take reasonable care when we link to other websites, but we have no control over what's on them or what happens when you access them.

Links and references to websites, organisations, or people outside the Ministry of Foreign Affairs and Trade are meant to be useful, but they're not an endorsement.

You're responsible for:

  • assessing whether information in these websites is suitable for your purposes
  • checking terms and conditions and privacy policies.


When posting on our social media platforms, please protect your personal privacy and that of others by not publishing personal information such as private addresses or phone numbers. Our social media pages are not secure channels as they are under the control of third parties. We encourage you to read each social media channel’s conditions of use and privacy policy.

We collect some information about you and how you use this site to help us improve your experience.

For details see our privacy statement.

Social media terms of use

We use social media to engage with people interested in New Zealand, and in our organisation.

Our followers on social media can expect to receive regular updates on some or all of the following:

  • facts, stories and information about New Zealand and New Zealanders
  • information on our services, activities and events
  • photos from Ministry events
  • invitations to provide us with feedback
  • information about recruitment at the Ministry
  • events involving our staff on a variety of topics

These terms of use tell you what to expect from us, and what we expect from you, when using Facebook, Twitter, LinkedIn and YouTube. You are expected to comply with all the terms and conditions of Facebook, Twitter or other social media platforms used by us.

We try to reply to all questions posted, but won't enter discussions about politics, or provide private or confidential information.


You must not access or attempt to access our websites or online services through automated tools (including the use of scripts, web-crawlers, robots or screen-scrapers) or engage in any activity that will, or is likely to, interfere with or disrupt our websites or online services.

Moderation of social media accounts

We moderate our social media accounts. We reserve the right to remove any post of comment that does not comply with these Terms of Use, or the terms and conditions of Facebook, Twitter or other social media platforms used by us. We also reserve the right to remove any post or comment that does not comply with our moderation policy referred below.

We encourage discussion and sharing, but may occasionally remove content that:

  • is not relevant
  • breaches legislation, copyright or intellectual property rights
  • is offensive or discriminatory
  • demonstrates political bias or is of otherwise political nature
  • relates to commercial activity, including advertising
  • contains swear words or offensive, threatening or discriminatory language or content
  • posts personal information (including photos or video) of people without their consent
  • is considered ‘spam’ (the same or similar content posted multiple times)
  • is considered disruptive, or can be considering ‘trolling’
  • link-baits (embedding a link in your post to draw traffic to your own site)
  • doesn't comply with a platform's rules, standards, or guidelines.

We may also:

  • block or ban anyone who posts those types of comments or who breaches these conditions of use or the conditions of use of a social media channel.

If you have any concerns about content on our social media accounts, please get in touch.

Response times on social media

We monitor accounts from 8.30am–5pm on weekdays and sporadically outside these hours. We try to reply to questions within 24 business hours.

Content from outside the Ministry of Foreign Affairs and Trade

We may 'like’, retweet, and post information from outside the Ministry of Foreign Affairs and Trade that we think is relevant. This doesn't mean we endorse the source, or guarantee the information is correct.

If you have any concerns about content we've shared or referenced, please get in touch.

We can't guarantee the accuracy or quality of content users post on our pages.

Ministry of Foreign Affairs and Trade staff on social media

Our staff may engage in discussion on social media in a private capacity or as a representative of the ministry.

Any opinions expressed by staff acting in a private capacity belong to the individual staff member. They are asked to consider clarifying that their contribution is as a private individual, and to respect the need to maintain politically neutral State services.

When staff are representing us they will say they are, and identify themselves along with their job title.

Principles for interaction with social media – State Services Commission 


The content promoted on our social media platforms is only ever intended for information purposes only. We will accept no liability for loss or damage suffered by any person or body due to information provided on these sites or linked sites.

The information on our social media sites is provided on the basis that the person accessing the website undertakes responsibility for assessing the relevance and accuracy of its content.

Our Terms of Use and moderation policy may be updated at any time without notice.

Contact us about social media

Email cmd@mfat.govt.nz  if you have any questions or comments.